Shipping & Delivery

Last Updated: 17.02.2026

At Smart Market, we are committed to delivering your orders efficiently and securely. This Shipping & Delivery Policy outlines how we process, ship, and deliver products purchased through our website.

1. Order Processing Time

• Orders are processed within [1–3 business days] after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing time does not include shipping time.

Once your order is processed, you will receive a confirmation email or SMS with tracking details (if applicable).

2. Shipping Time

Estimated delivery timelines:

• Standard Delivery: [3–7 business days]
• Remote/Rural Areas: [5–10 business days]
• International Orders : [7–21 business days]

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

Shipping fees may vary based on:

• Delivery location
• Order weight/size
• Shipping method selected

Shipping charges (if any) will be clearly displayed at checkout before payment confirmation.

We may offer:

• Free shipping on orders above ₹500
• Promotional free delivery during special campaigns

4. Order Tracking

Once your order is dispatched, tracking details will be shared via:

• Email
• SMS
• Your account dashboard (if applicable)

Customers are responsible for monitoring shipment updates.

5. Delivery Attempts

Our courier partners will attempt delivery at the provided shipping address. If:

• The customer is unavailable,
• The address is incorrect, or
• The contact number is unreachable,

The package may be returned to us. Re-shipping charges may apply.

6. Delayed or Lost Shipments

While we work with reliable courier partners, Smart Market is not liable for delays caused by third-party logistics providers.

If your order is significantly delayed or lost in transit:

• Contact us within [7 days] of expected delivery.
• We will investigate with the courier partner.
• Replacement or refund decisions will be made based on courier confirmation.

7. Damaged Packages

If your package arrives damaged:

• Do not accept the parcel (if visibly damaged).
• If already accepted, notify us within 24 hours.
• Provide photos/videos as proof.

Claims submitted after the specified timeframe may not be eligible for resolution.

8. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details. Smart Market is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

9. International Shipping (If Applicable)

For international orders:

• Customs duties and taxes are the responsibility of the customer.
• Delivery timelines may vary due to customs clearance.
• We are not responsible for delays caused by customs authorities.

10. Force Majeure

We shall not be held responsible for delays caused by circumstances beyond our control, including natural disasters, strikes, government restrictions, or technical failures.

11. Contact Us

For any shipping-related queries, contact:

Smart Market
Email: talk2smartmarket@gmail.com
Phone: (+91) 8906619076
Address: Argoal, Patashpur, Purba Medinipur, West Bengal, 721456